Refund & Return Policy — Easy Life Daily

Last Updated: September 2026

At Easy Life Daily, we want you to shop with confidence. If you receive a damaged, defective, incorrect, or otherwise eligible product, we will make reasonable efforts to resolve the issue through a return, replacement, or refund, subject to the conditions below.

Please read this policy before placing an order.

1. Return Period

You may request a return for an eligible product within 7 days of receiving your order.

For damaged, defective, incorrect, or incomplete products, we strongly recommend contacting us within 24 hours of delivery so that we can verify and resolve the issue quickly.

2. When You Can Request a Return or Replacement

A return or replacement may be available if:

You received the wrong product
The product arrived damaged
The product has a manufacturing defect
Important parts or accessories are missing
The delivered product is materially different from what was ordered
The product otherwise qualifies for return under the conditions stated on the relevant product page

Please contact us as soon as possible if you experience any of these issues.

3. Change-of-Mind Returns

If you simply change your mind after receiving a product, please contact us within the 7-day return period.

A change-of-mind return may be accepted if the product is:

Unused
Undamaged
In resalable condition
Complete with its original accessories and parts
Returned with the original packaging where reasonably applicable

For change-of-mind returns, applicable return delivery or courier charges may be the customer’s responsibility.

4. Products That May Not Be Eligible for Return

A return may not be accepted if:

The return request is made after the applicable return period
The product has been damaged due to misuse, negligence, accident, or improper handling after delivery
The product has been materially altered or modified
Parts or accessories have been lost after delivery
The product is returned in a condition that prevents reasonable resale in a change-of-mind return
The product falls into a hygiene-sensitive or other non-returnable category clearly identified on the product page before purchase

This does not affect legitimate claims involving products that were damaged, defective, incorrect, or incomplete when delivered.

5. Check Your Product During Delivery

Where the courier or delivery arrangement permits product inspection, we encourage you to check the product when receiving it.

If you identify an obvious problem during delivery, please inform the delivery person where appropriate and contact Easy Life Daily immediately.

Please do not intentionally damage the product or packaging while inspecting it.

6. How to Request a Return

To request a return, replacement, or refund, contact our customer support team and provide:

Your name
Order number or order details
Phone number used for the order
Reason for the request
Photos or video of the product where reasonably required

For damaged, defective, incorrect, or incomplete products, photos or an unboxing video, if available, can help us verify and resolve the issue faster.

After reviewing your request, our support team will explain the next steps.

Phone: +8801617533063
Email: support@easylifedaily.com

7. Returning the Product

Depending on your location and the nature of the issue, we may arrange a courier pickup or provide instructions for returning the product.

Please do not send a product to our office without contacting our support team first.

Where reasonably applicable, returned products should include the original product, accessories, parts, manuals, gifts, and packaging supplied with the order.

8. Return Delivery Charges

If the return is required because:

We sent the wrong product
The product arrived damaged
The product has a verified manufacturing defect
Required items or parts were missing from the order

Easy Life Daily will bear the reasonable return/replacement delivery cost.

For an approved change-of-mind return or a return caused by incorrect information provided by the customer, the applicable courier or delivery charges may be the customer’s responsibility.

9. Replacement

For eligible cases, you may be offered a replacement product.

Replacement is subject to product availability.

If the same product is unavailable, we may offer an alternative solution or refund, depending on the circumstances and your preference where reasonably possible.

10. Refunds

Once an eligible returned product has been received and verified, an approved refund will normally be processed within 1–3 business days.

Refunds may be issued through an appropriate available method, such as:

bKash
Nagad
Bank transfer
The original digital payment method, where supported

The time required for the refunded amount to appear in your account may also depend on the payment provider.

11. Refund Amount

For a verified damaged, defective, incorrect, or incomplete order caused by Easy Life Daily or its fulfillment process, the applicable refund may include the product amount and relevant delivery charges where appropriate.

For change-of-mind returns, original delivery charges and return courier charges may be non-refundable or deducted from the refund where applicable.

We do not charge a separate restocking fee for approved returns.

12. Promotional or Free-Gift Orders

If an order includes a free gift, bundle benefit, or promotional item, that item may also need to be returned if the main product is returned for a full refund.

If part of a bundle is returned, the refund may be adjusted based on the terms of the applicable offer.

13. Order Cancellation Before Delivery

If you want to cancel an order, please contact us as soon as possible.

Orders can generally be cancelled before they are dispatched.

If the parcel has already been handed over to the courier, cancellation may not always be possible. In such cases, applicable delivery or return conditions may apply.

14. Our Commitment

Our goal is to resolve legitimate customer issues fairly and reasonably.

This policy does not limit any consumer rights or remedies that may apply under the laws of Bangladesh.

15. Contact Us

For any return, replacement, refund, or order-related issue, contact:

Easy Life Daily
Ayesha Garden, Saidnagar, Natun Bazar, Bhatara, Dhaka-1212
Phone: +8801617533063
Email: support@easylifedaily.com
Trade License: TRAD/DNCC/016713/2026